Curiosity

Zendesk

Ingests Zendesk organizations, end-users, tickets, ticket comments, and attachments.

variant=info text="CRM / business apps" variant=success text="OAuth"

What gets ingested

Element Mapped to
Organization _Organization
End-user / agent _Contact
Ticket _Ticket
Ticket comment _Comment
Attachment _FileEntry + _Blob
Ticket tag Optionally mapped to _Topic nodes

Authentication

  • Type: Zendesk OAuth 2.0 with read scope.

Access control mapping

  • Ingested records inherit the PermissionsSetting (users + access groups) from the integration form. Per-ticket assignee/requester are stored as _Contact properties but don't enforce visibility by themselves.

Sync cadence

  • Pagination-driven; 10 items per page with a 60-second timeout per request. The connector runs from the workspace scheduler on the standard cron.

Notable

  • Optional tag → topic conversion: turn the Zendesk tag cloud into a set of _Topic nodes you can facet on in the workspace UI.
  • Built on the ZendeskApi.Client library.