Zendesk
Ingests Zendesk organizations, end-users, tickets, ticket comments, and attachments.
variant=info text="CRM / business apps" variant=success text="OAuth"
What gets ingested
| Element | Mapped to |
|---|---|
| Organization | _Organization |
| End-user / agent | _Contact |
| Ticket | _Ticket |
| Ticket comment | _Comment |
| Attachment | _FileEntry + _Blob |
| Ticket tag | Optionally mapped to _Topic nodes |
Authentication
- Type: Zendesk OAuth 2.0 with
readscope.
Access control mapping
- Ingested records inherit the
PermissionsSetting(users + access groups) from the integration form. Per-ticket assignee/requester are stored as_Contactproperties but don't enforce visibility by themselves.
Sync cadence
- Pagination-driven; 10 items per page with a 60-second timeout per request. The connector runs from the workspace scheduler on the standard cron.
Notable
- Optional tag → topic conversion: turn the Zendesk tag cloud into a set of
_Topicnodes you can facet on in the workspace UI. - Built on the
ZendeskApi.Clientlibrary.